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FREQUENTLY ASKED
QUESTIONS
DO I NEED TO CALL BEFORE COMING IF
IT’S DURING REGULAR BUSINESS HOURS?
Even though we live
on the premises it’s a good idea to call ahead unless you’ve already set
a specific drop-off/pick up time. Sometimes we run errands during the
day—usually to pick up dog food and the like—so we want to know
approximately when to expect you.
WHAT DO I NEED TO BRING WITH MY DOG?
A copy of your
dog’s most recent vaccination record is required. We don’t have a FAX
machine but we can make a copy of your dog’s shot records when you drop
him/her off.
WHAT VACCINATIONS ARE REQUIRED?
We follow the
Cornell Veterinary School vaccination protocol. Distemper, Parvo and
Rabies need only be updated every 3 years. Bordetella should be updated
every 6 months. Dogs older than the age of 10 no longer need Distemper
and Parvo vaccinations. We are able to give the Bordetella vaccination
to your dog but bear in mind he/she will be mildly contagious after
receiving the vaccine so ideally there should be a window of at least a
week between receiving the vaccine and boarding situations.
DO I NEED TO BRING MY OWN DOG FOOD?
We feed Royal Canin
but we are happy to feed your dog its own food—especially if your dog is
on a special food. Also dogs seem to have less digestive upset if they
eat their normal food. Sometimes switching foods causes temporary
diarrhea.
WILL YOU GIVE MY DOG HIS/HER
MEDICINE?
We
have many pets who need daily medication which we administer at no extra
cost.
HOW OFTEN WILL MY DOG EAT?
We feed morning and
evening each day with a biscuit at bed check each night.
SHOULD I BRING MY DOG’S TOYS AND BED?
Ninety-nine percent
of the pets never touch their toys. I guess there’s just too much other
stuff to do because even the “can’t do without/security blanket type
toys” get ignored and tossed in the corner. Some dogs seem to enjoy
their own beds from home, many could care less. We have rubber matting
on the floor and cots for each pet. If your dog is elderly and
sedentary we have cushions we can add to his/her cot.
WILL MY DOG GET TO PLAY WITH OTHER
DOGS?
Yes, if your dog
likes other dogs he/she will be able to play with other dogs the same
size.
HOW OFTEN DO DOGS GET TO RUN OFF
LEASH?
Dogs usually get 2
to 3 runs off leash per day, weather permitting.
WHAT KINDS OF DOGS DO BEST HERE?
All sorts of dogs
do well here—puppies, the elderly, shy and outgoing. Aggressive dogs
don’t do as well because they don’t get to play with other dogs and have
to be walked on leash by themselves. However, even the shy dogs and
oldsters like to wander around on a sniffing holiday.
MUST MY DOG BE NEUTERED OR SPAYED?
No, we have a
working/show kennel and can accommodate bitches in season and intact
males. Obviously they won’t be playing together.
DO YOU HAVE PLAY GROUPS?
Yes. We have 3
play yards. Some dogs love to play with other dogs for an hour or
more. Other dogs just stand in the gate wondering when they can get
back in the building.
HOW DO YOU KNOW IF DOGS GET ALONG
WITH OTHER DOGS/HOW DO YOU AVOID DOG FIGHTS?
We try to keep the
same size dogs together and they are supervised at all times when taken
for runs. Unless a male comes with another male family member we run
one male per group of females. Before we introduce dogs to new ones we
try them with our own submissive 9 month old females first. If they
pass the puppy test then they can run with other dogs.
WHAT IF MY DOG GETS INJURED?
Luckily it doesn’t
happen very often. If possible we try to take your dog to its own vet,
otherwise we have veterinarians within 15 minutes of the kennel we can
use.
DO I NEED TO BOOK EARLY FOR HOLIDAYS?
It doesn’t hurt to
book early but we have a policy that if you board with us on a regular
basis we won’t turn you down during holidays even if we have to sleep
with your dog in our bed. We also don’t usually take new clients during
Thanksgiving or Christmas unless they are a referral from a regular
client..
CAN I PICK UP MY DOG IF I’VE
FORGOTTEN MY CHECKBOOK OR WALLET?
Not unless prior
arrangements have been made.
DO YOU TAKE CHARGE CARDS?
Yes but we don’t
give them back. Actually we don’t currently accept charge cards but
should be able to take them this spring. |
